Sales, Billing and Refund Terms

1.Scope and seller

These terms apply to StowCargo subscriptions and licences sold through stowcargo.com and serve as the pre-contractual information required by Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The seller is the company that provides the StowCargo service (“StowCargo” or “the provider”); details are below.

• Seller: the company that provides the StowCargo service
• E-mail: [email protected]
• Website: stowcargo.com

2.Plans and prices

Prices are in US dollars and exclude taxes. Paying yearly costs the price of 10 months. There is no free plan, and no trial starts automatically on sign-up. Current prices are always published on the pricing page (stowcargo.com/en/pricing); the price in force when your request is confirmed stays fixed for that period.

3.Taxes

VAT and any other taxes required by law are added to the price and shown separately on the invoice. The invoice currency and any exchange rate are confirmed to you when your request is approved.

4.Ordering and activation

We do not take online payments at the moment. Buying works like this:

• You open an account and send a request in the app with the plan, billing period and number of users.
• We issue your invoice and send it to you with payment details.
• Once your payment arrives, we activate your subscription with its period end date and let you know.

5.Invoicing

Invoices are issued with the company or personal details you provide when ordering. You are responsible for their accuracy; incorrect invoices are corrected within the time allowed by law.

6.Billing period and renewal

A subscription runs for the period you choose (one month or one year). Subscriptions do not currently renew automatically; we notify you as the period end approaches and renewal takes a new payment. If automatic renewal is introduced, we will announce it in advance and apply it only with your approval.

If it is not renewed by the end of the period, planning access closes; your data is not deleted and you can still read your archive.

7.Changing plan or number of users

To move to a higher plan or add users mid-period, send a new request in the app; we confirm the fee and effective date and activate it after payment. Moving to a lower plan or reducing users takes effect from the next period.

8.Cancellation

You can end your subscription at any time by not renewing it; no separate notice is needed. You keep using the service until the end of the paid period. You may ask us to export or delete your data.

9.Right of withdrawal

If you buy as a consumer, the Distance Contracts Regulation gives you 14 days from the conclusion of the contract to withdraw without giving reasons. It is enough to send your withdrawal notice in writing or by e-mail within that period.

However, under Article 15(1)(ğ) and (h) of the same Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or to services whose performance began with your approval before the withdrawal period ended. Because your subscription is activated immediately after payment on the basis of your approval in the request, the right of withdrawal ends on activation. If you withdraw before activation, we refund what you paid within 14 days of receiving your notice, using the same payment method.

Businesses buying for commercial or professional purposes are not consumers and have no right of withdrawal.

10.Refunds

Except where the law requires it, we do not give partial (pro-rata) refunds for unused time. If the service is unavailable for an extended time for reasons on our side, or cannot be provided as agreed, we look at the case with you and may extend your period or give a proportional refund.

Consumers keep their statutory remedies for defective services under Law No. 6502 (performance again, a price reduction or termination of the contract).

11.On-prem licence and custom integration

The on-prem licence covers installing StowCargo on your company’s own server. It costs $1,499 one time (excluding taxes) and includes installation support; it is purchased by contacting us. Scope, installation and updates are set out in a separate written licence agreement. In these installations your data stays on your server and you are the data controller.

Custom integration work for your ERP is offered on quotation; its price and scope are agreed separately in writing.

12.Contact

For sales, invoicing, withdrawal or refund requests, write to [email protected]. Consumers may also apply to the Consumer Arbitration Committees and Consumer Courts.